The hostage taker was desperate and ready to take lives that's why you negotiate. But you don't negotiate by agitating the hostage taker even more. Clearly, those who were supposed to take charge were just as helpless as everyone else. It shouldn't have taken 11 long hours to end the situation, and it shouldn't have ended that bloody way. Media didn't help as well. Where there's freedom, there's also responsibility and compassion. This is like a nightmare that will take a long time to forget.